Refund policy
Returns Policy
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, please contact us at petergraysart@gmail.com. Returns must be sent to the following address:
51 Millwood Road,
Enniskillen,
BT94 4LY
If your return is approved, we will provide a return shipping label and full instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions about returns, you can always reach us at petergraysart@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you have received the wrong item. This allows us to resolve the issue quickly.
We may require photos of the item before it is returned.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with all returns, items must be in their original condition—unworn or unused, with tags, in original packaging—and accompanied by a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at petergraysart@gmail.com.